All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

Contact Detail Page

Operational

Loyalty

Operational

WhatsApp Transactional

Operational

Scheduled Maintenance

Upgrade on Brevo API internal network backendPlanned Maintenance

Schedule

April 1, 2025 4:00AM - 5:00AM UTC

Components

API

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.
Upgrade on Brevo API internal network backendPlanned Maintenance

Schedule

April 2, 2025 4:00AM - 5:00AM UTC

Components

API

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.
Upgrade on Brevo API internal network backendPlanned Maintenance

Schedule

April 3, 2025 4:00AM - 5:00AM UTC

Components

API

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

Delay in Automation WorkflowsDegraded Performance

Incident Status

Degraded Performance


Components

Marketing automation


Locations

Global



March 27, 2025 7:13PM UTC
[Resolved] The automation workflow is now processing events as expected. The issue has been mitigated, and operations have returned to normal. We apologise for any inconvenience caused.

March 27, 2025 5:41PM UTC
[Monitoring] We have identified the issue, and the events are now being processed progressively through the workflow. Although there will be a delay of about an hour, we are closely monitoring it. We will provide further updates once the events have been fully processed.

March 27, 2025 5:30PM UTC
[Investigating] We are currently experiencing degraded performance in processing tracking events, leading to delays in workflow execution. The delay may last up to an hour, and our teams are actively working to mitigate the impact. We apologise for the inconvenience caused.
Users may have issues with accessing the ConversationsService Disruption

Incident Status

Service Disruption


Components

Conversations


Locations

Global



March 27, 2025 10:56AM UTC
[Resolved] The conversation application is now available for clients to use again. We sincerely apologise for any disruption this may have caused.

March 27, 2025 10:41AM UTC
[Investigating] We're aware of an on-going issue with our services. The impact and the scope are still under investigation. We apologize for the inconvenience.
Delay in workflow execution for Page eventsDegraded Performance

Incident Status

Degraded Performance


Components

Marketing automation


Locations

Global



March 27, 2025 12:56AM UTC
[Resolved] All impacted workflows triggered by page events have been processed. There should be no more delays. We apologise for the inconvenience caused.

March 27, 2025 12:46AM UTC
[Monitoring] The impacted workflows have started consuming data effectively. We are now monitoring the process to ensure it is happening seamlessly.

March 27, 2025 12:33AM UTC
[Investigating] We are currently experiencing issues with Classic Automation, where workflow trigger is based on page events. As a result, there will be a delay in workflow execution for upto 2 hours. Team have been engaged to mitigate the impact and will share more information in the upcoming updates. We regret the inconvenience and are working to resolve the issue promptly.
Delay in Outbound Transactional Email DeliveryDegraded Performance

Incident Status

Degraded Performance


Components

Outbound Emails Delivery


Locations

Global



March 25, 2025 9:55PM UTC
[Resolved] All the automation logs have been successfully processed. We apologize for any inconvenience caused.

March 25, 2025 8:34PM UTC
[Monitoring] Most of the automation logs have been processed, and we are continuing to monitor and actively process the remaining logs. While the processing is taking longer than usual, please rest assured that our teams are fully engaged and actively monitoring the situation. We regret any inconvenience this may have caused.

March 25, 2025 4:53PM UTC
[Monitoring] The logs are being processed progressively, and it will take some time to process all the requests. We will keep you posted on the progress of the logs. It has taken longer time than usual, but please be assured that our team is actively working to resolve the issue.

March 25, 2025 3:05PM UTC
[Monitoring] We are actively processing the Automation logs on our end. While this may take some time, we will provide an update as soon as the logs are fully processed.

March 25, 2025 1:07PM UTC
[Monitoring] Our team is actively working to fully resolve the issue. While the Transactional emails and Webhooks are functioning as expected, we are still experiencing latency with the automation logs. We will continue to keep you updated on our progress.

March 25, 2025 12:08PM UTC
[Identified] The impact has been mitigated, and transactional emails are now being processed. Webhooks should be received as soon as they become available on the front end. That said, there is still a delay with the automation logs, as mentioned earlier. Our team is actively working on resolving this. Rest assured, there is no loss of events or emails on our side. Thank you for your patience as we work to resolve the issue on our side.

March 25, 2025 11:13AM UTC
[Investigating] We are also observing delays in the automation logs. Please note, there is no disruption in the execution of the workflow. All steps are functioning as expected, only the record of steps in the Automation logs will be delayed. We appreciate your patience and apologise for any inconvenience caused.

March 25, 2025 10:29AM UTC
[Investigating] In addition to transactional email delays, we are also experiencing issues with Webhooks. The team is actively working to minimise the impact and will keep you informed as more information becomes available. We regret the inconvenience and are working to resolve the issue promptly.

March 25, 2025 9:53AM UTC
[Investigating] We are currently experiencing latency issues with emails sent via the Transactional platform. As a result, there will be delays in receiving Transactional emails from all sources, including API, SMTP, Automation, etc. Currently, the delay in Transactional emails is up to 10 minutes. Teams are actively working together to identify the root cause and mitigate the latency. We apologise for the inconvenience caused.
Upgrade on internal backend services infrastructurePlanned Maintenance

Description

We want to inform you about an upcoming network maintenance on our infrastructure. During the maintenance window, there may be brief interruptions lasting a few seconds, potentially causing temporary 5xx errors in the Brevo API. This maintenance is essential to enhance the stability and reliability of our internal systems. We understand the importance of these services to your operations and have taken proactive measures to ensure a smooth process. Our team will closely monitor the systems throughout the maintenance period. If you have any questions or concerns, please don't hesitate to reach out to our support team. We appreciate your patience and cooperation as we work to improve our services. Thank you for your continued trust.


Components

API


Locations

Global


Schedule

March 4, 2025 1:30AM - March 4, 2025 6:30AM UTC


March 24, 2025 11:00AM UTC
[Update] Fixing start and ending maintenance issue

March 24, 2025 11:00AM UTC
[Update] Fixing start and ending maintenance issue

March 24, 2025 10:59AM UTC
[Update] It was done as expected within the announced timeline. Our automation to start and end this status page faced an issue. Sorry for the late updates on this maintenance