All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

Contact Detail Page

Operational

Loyalty

Operational

WhatsApp Transactional

Operational

Scheduled Maintenance

Backend Infrastructure UpgradePlanned Maintenance

Schedule

April 21, 2025 4:30AM - 10:30AM UTC

Components

Outbound Emails Delivery

Locations

Global

Description

We’d like to inform you of a planned maintenance operation as part of an upgrade to our internal backend infrastructure. 🔧 Purpose of Maintenance: This upgrade is part of our ongoing efforts to improve the stability, performance, and security of our systems. ⚠️ Impact: During the maintenance window, you may experience brief interruptions—lasting only a few seconds. These disruptions are expected to be minimal, and no long-term service degradation is anticipated. 📡 Monitoring and Support: Our engineering team will be actively monitoring the systems throughout the process to ensure everything runs smoothly and to promptly address any unexpected issues. We understand the critical nature of our services to your business and sincerely appreciate your understanding and cooperation. If you have any questions or require assistance, please don’t hesitate to contact our support team. Thank you for your continued trust and partnership.
Upgrade on Brevo API internal network backendPlanned Maintenance

Schedule

April 22, 2025 4:30PM - 5:30PM UTC

Components

API

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, please note that there may be some service downtime. Temporary disruptions could occur, which might impact email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.
Backend Infrastructure UpgradePlanned Maintenance

Schedule

April 29, 2025 3:30AM - 11:30AM UTC

Components

API

Locations

Global

Description

We’d like to inform you of a planned maintenance operation as part of an upgrade to our internal backend infrastructure. 🔧 Purpose of Maintenance: This upgrade is part of our ongoing efforts to improve the stability, performance, and security of our systems. ⚠️ Impact: During the maintenance window, you may experience brief interruptions leading to 5xx errors—lasting only a few seconds. These disruptions are expected to be minimal, and no long-term service degradation is anticipated. 📡 Monitoring and Support: Our engineering team will be actively monitoring the systems throughout the process to ensure everything runs smoothly and to promptly address any unexpected issues. We understand the critical nature of our services to your business and sincerely appreciate your understanding and cooperation. If you have any questions or require assistance, please don’t hesitate to contact our support team. Thank you for your continued trust and partnership.

History (Last 5 days)

Loss of whatsapp messages Operational

Incident Status

Operational


Components

WhatsApp Campaigns, WhatsApp Transactional


Locations

Global



April 17, 2025 2:33PM UTC
[Resolved] Between April 9th, 6:30 PM IST and April 17th, 7:45 AM IST, an issue with the unavailability of one of our backend services resulted in the permanent loss of approximately 10,890 WhatsApp messages. These messages could not be delivered and are not recoverable. We understand the critical nature of these communications and sincerely apologize for the impact this may have had on your operations. Our teams have resolved the issue and are implementing additional safeguards to ensure such incidents do not occur in the future. Thank you for your continued trust and understanding.
Issue with multiple services Degraded Performance

Incident Status

Degraded Performance


Components

Web Apps, API, SMTP, Outbound Emails Delivery, Outbound SMS Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Outbound Webhooks Processing, Account & Billing, Marketing automation, Landing pages, Contact Import Service, WhatsApp Campaigns, E-commerce, Contact Detail Page, Loyalty, WhatsApp Transactional


Locations

Global



April 17, 2025 5:45AM UTC
[Resolved] All the Transactional emails have been processed seamlessly as well.

April 17, 2025 5:05AM UTC
[Resolved] The identified issue has been resolved, and the impact has been fully mitigated. All applications should now be functioning seamlessly without any further issues.

April 17, 2025 4:56AM UTC
[Identified] We've identified an intermittent issue affecting front-end applications (such as Campaigns creation, Listings, Contacts, etc.), which are occasionally returning 5XX errors. Our teams are actively working to resolve the issue.

April 17, 2025 3:57AM UTC
[Identified] We have identified an issue with transactional email sending ,emails are getting stuck . We are actively working on identifying the actual cause and rectifying it.We will keep you posted .

April 17, 2025 2:48AM UTC
[Monitoring] The fix has been successfully applied, and we are observing improvements. Impacted applications are returning to normal functionality, and we are actively monitoring the system to ensure continued stability.

April 17, 2025 2:31AM UTC
[Identified] We have identified the issue and are currently working on implementing a fix. Our team is actively addressing the problem, and we will continue to provide updates as progress is made.

April 17, 2025 2:04AM UTC
[Investigating] We are presently encountering issues with multiple services are down like API, SMTP, Outbound Emails Delivery, Inbound Events Tracking, contact services ,SMS We are actively working on identifying the actual cause and rectifying it.We will keep you posted .
Errors across platformDegraded Performance

Incident Status

Degraded Performance


Components

Web Apps, API, SMTP, Outbound Emails Delivery, Outbound SMS Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Outbound Webhooks Processing, Account & Billing, Marketing automation, Landing pages, Inbox, CRM, Contact Import Service, Facebook Ads, Frontends, Integrations, WhatsApp Campaigns, Contact Detail Page, WhatsApp Transactional


Locations

Global



April 16, 2025 1:12PM UTC
[Resolved] The issue has been mitigated, and error rates across the applications have started to decline. All services should now be functioning as expected. Apologies for the inconvenience caused, and thank you for your patience.

April 16, 2025 1:01PM UTC
[Identified] We’ve identified an issue with one of our infrastructure components, which may be causing errors and slowness for some clients across the platform. Our team is actively working on resolving it and will share updates as we make progress.
Upgrade on Brevo API internal network backendPlanned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

API


Locations

Global


Schedule

April 16, 2025 4:30AM - April 16, 2025 6:30AM UTC


April 16, 2025 6:30AM UTC
[Update] Scheduled maintenance is complete.

April 16, 2025 4:30AM UTC
[Update] Scheduled maintenance is starting.