All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

Contact Detail Page

Operational

Loyalty

Operational

WhatsApp Transactional

Operational

Scheduled Maintenance

Network maintenance on internal connectivity Planned Maintenance

Schedule

January 27, 2025 9:30AM - 10:30AM UTC

Components

API, Outbound Webhooks Processing

Locations

Global

Description

We would like to inform you about an upcoming network maintenance on our infrastructure that will concern the Brevo API. No downtime are expected, however a small subset of our users can experience a few slow downs during that timeframe. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

Facing issue in multiple services like Sending of marketing campaign ,new sign up redirection links, Marketing automation .Degraded Performance

Incident Status

Degraded Performance


Components

Outbound Emails Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Marketing automation


Locations

Global



January 20, 2025 9:54AM UTC
[Resolved] Services are up now and hence we are marking this incident Fixed .

January 20, 2025 9:06AM UTC
[Monitoring] After applying the fix .We have started seeing improvement and We are monitoring it now .

January 20, 2025 9:00AM UTC
[Identified] The issue has been identified and our tech team is applying a required fix . Soon we will see some improvements

January 20, 2025 8:43AM UTC
[Investigating] We are Facing issue in multiple services like Sending of marketing campaign ,new sign up redirection links, Marketing automation.Client may experience issue in processing in these services . We are actively working on identifying the actual cause and rectifying it.We will keep you posted .
Issue with Onboarding new users on WhatsappService Disruption

Incident Status

Service Disruption


Components

WhatsApp Campaigns, WhatsApp Transactional


Locations

Global



January 20, 2025 8:38AM UTC
[Resolved] The hot fix is working as expected, and new users are now being onboarded without any issues. This is a temporary workaround we've used to onboard users, but we are still awaiting an update from Meta. We apologise for the inconvenience cause

January 20, 2025 7:04AM UTC
[Monitoring] We have deployed the hot fix, and users are now able to sign up. We are currently monitoring the release and following up with Meta to identify the root cause of the issue. Existing users are not affected by this issue, and their sending functionality is working as expected for both Transactional and Marketing WhatsApp messages.

January 20, 2025 6:26AM UTC
[Identified] We are in the process of releasing a hot fix to unblock users and enable their onboarding on our platform. We will provide more information once the hot fix has been implemented. Unfortunately, we have not yet received any information from Meta. We sincerely apologise for the inconvenience caused.

January 18, 2025 2:51PM UTC
[Investigating] We are currently awaiting response from Meta and will share an update as soon as we hear from them.

January 18, 2025 11:58AM UTC
[Investigating] We are currently experiencing issues with onboarding new users on WhatsApp. Users attempting to create account via WhatsApp on Brevo are encountering an error message stating, “Oh, no ! An unexpected error occurred. We apologise for any inconvenience. We will work hard to fix this so it doesn’t happen again.” After investigation, we have determined that the issue is on Meta’s side. We have opened a support ticket with them to identify the root cause and work towards a resolution.