All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

Contact Detail Page

Operational

Scheduled Maintenance

Upgrade on SMTP relay for Asia-south1 region Planned Maintenance

Schedule

October 30, 2024 4:30AM - 5:30AM UTC

Components

SMTP

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. It will affect asia-south1 customers on the SMTP relay During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. You will may face a little bit of latency to connect with the SMTP relay during this maintenance on these regions. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

Delay in transactional (SMTP) mailsDegraded Performance

Incident Status

Degraded Performance


Components

SMTP


Locations

Global



October 25, 2024 11:36AM UTC
[Resolved] The incident has been fixed and Transactional emails are processing timely now .

October 25, 2024 11:32AM UTC
[Monitoring] Processing of transactional emails have been started now and we are also monitoring the email processing . We will keep you posted .

October 25, 2024 11:28AM UTC
[Identified] The incident has been identified and we are applying a fix to process pending emails.

October 25, 2024 11:04AM UTC
[Investigating] We are presently encountering issue with transactional (SMTP) mails , client will experience delay in transactional mails .The estimated timeline when this issue has started at 10:30 AM UTC . We are actively working on identifying the actual cause and rectifying it.We will keep you posted .