All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

History (Last 5 days)

Delay in transactional eventsDegraded Performance

Incident Status

Degraded Performance


Components

Inbound Events Tracking


Locations

Global



September 5, 2024 11:47AM UTC
[Resolved] This issue has been resolved and all delayed events have been updated as expected. There were no events lost during this incident. We apologize for the inconvenience caused.

September 5, 2024 7:49AM UTC
[Monitoring] We have identified and addressed the issue with one of our network components. A fix has been successfully applied, and we are now observing improvements in processing transactional events, however, the delay affecting older events will also extend to new incoming events until the backlog is cleared. We are actively monitoring it.

September 5, 2024 7:04AM UTC
[Investigating] We are currently experiencing delays in updating transactional email statistics, affecting events like opens, clicks, and other related metrics. We appreciate your patience and understanding as our team is working to resolve this issue promptly.
Delay in transactional eventsDegraded Performance

Incident Status

Degraded Performance


Components

Inbound Events Tracking


Locations

Global



September 4, 2024 6:44PM UTC
[Resolved] The issue has been resolved, and we are no longer experiencing any errors. We apologize for the inconvenience caused

September 4, 2024 5:37PM UTC
[Monitoring] We identified the issue with one of our network components, which has now been resolved. Transactional events are being processed, though there may be a slight delay due to the existing backlog. We are actively monitoring the situation.

September 4, 2024 5:25PM UTC
[Investigating] We are currently experiencing delays in updating transactional email statistics, affecting events like opens, clicks, and other related metrics. Our team is actively working to identify the cause and resolve the issue.
Upgrade on SMTP relay for Asia-south1 domain Planned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. It will affect asia-south1 customers on the SMTP relay During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. You will may face a little bit of latency to connect with the SMTP relay during this maintenance on these regions. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

SMTP


Locations

Global


Schedule

September 4, 2024 2:30AM - September 4, 2024 3:00AM UTC


September 4, 2024 3:00AM UTC
[Update] Scheduled maintenance is complete.

September 4, 2024 2:30AM UTC
[Update] Scheduled maintenance is starting.