All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

Contact Detail Page

Operational

Loyalty

Operational

WhatsApp Transactional

Operational

Scheduled Maintenance

Upgrade on internal backend services infrastructurePlanned Maintenance

Schedule

December 13, 2024 1:00PM - 2:00PM UTC

Components

Web Apps, API, SMTP, Outbound Emails Delivery, Outbound SMS Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Outbound Webhooks Processing, Account & Billing, Marketing automation, Landing pages, Inbox, CRM, Contact Import Service, WebEngage, Facebook Ads, Frontends, Integrations, WhatsApp Campaigns, Conversations, Meetings, E-commerce, Contact Detail Page, Loyalty, WhatsApp Transactional

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. We want also to share with you that this maintenance has been promoted in fast track due to incident faced on December 12th During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

Issue related to events dataPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Web Apps, Marketing email campaigns, Outbound Webhooks Processing, Marketing automation, Contact Detail Page


Locations

Global



December 12, 2024 12:26PM UTC
[Resolved] The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding throughout this process.

December 12, 2024 12:16PM UTC
[Monitoring] The affected component has been successfully restored, and we have observed a significant reduction in errors. All services are now operating in their normal state on our end. We will continue to monitor the system closely for some time to ensure stability. Thank you for your patience.

December 12, 2024 11:48AM UTC
[Identified] We have successfully restored most functionalities and have observed a significant reduction in errors. However, a minor impact remains, and we are actively working to resolve it and bring our services back to full optimal performance. Thank you for your patience.

December 12, 2024 11:06AM UTC
[Identified] We are continuing to work on restoring all services to optimal performance and fully mitigating the impact. Thank you for your patience.

December 12, 2024 10:26AM UTC
[Identified] We have identified the issue with the affected component and have initiated corrective actions to mitigate the impact. We are already seeing a reduction in errors on our end.

December 12, 2024 7:46AM UTC
[Investigating] We are currently experiencing unexpected errors from one of our infrastructure component, which is affecting all services dependent on event data. This includes data related to campaigns statistics, transactional statistics, contact history, event logs, and more. We are actively investigating the root cause of the issue and working on measures to mitigate its impact.
Upgrade on internal backend services infrastructurePlanned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Web Apps, API, SMTP, Outbound Emails Delivery, Outbound SMS Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Outbound Webhooks Processing, Account & Billing, Marketing automation, Landing pages, Inbox, CRM, Contact Import Service, WebEngage, Facebook Ads, Frontends, Integrations, WhatsApp Campaigns, Conversations, Meetings, E-commerce, Contact Detail Page, Loyalty, WhatsApp Transactional


Locations

Global


Schedule

December 11, 2024 8:30AM - December 11, 2024 9:30AM UTC


December 11, 2024 9:30AM UTC
[Update] Scheduled maintenance is complete.

December 11, 2024 8:30AM UTC
[Update] Scheduled maintenance is starting.
Upgrade on internal backend services infrastructurePlanned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. The impacted services will be our frontend applications and internal APIs. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Web Apps, Account & Billing, Marketing automation, Landing pages, Inbox, CRM, Contact Import Service, WebEngage, Facebook Ads, Frontends, Integrations, WhatsApp Campaigns, Conversations, Meetings, E-commerce, Contact Detail Page, Loyalty


Locations

Global


Schedule

December 9, 2024 5:30AM - December 9, 2024 9:00AM UTC


December 9, 2024 11:22AM UTC
[Update] The maintenance activity has been successfully completed. All systems are now operational. Thank you for your patience and support during this process.

December 9, 2024 10:19AM UTC
[Update] The maintenance is taking longer than anticipated. We are actively working on it and will provide updates as we progress. Thank you for your patience and understanding.

December 9, 2024 8:55AM UTC
[Update] We are extending the ongoing maintenance window by an additional 1 hour and 30 minutes to ensure the completion of all necessary updates and validations. We apologize for any inconvenience caused and appreciate your understanding and patience during this time. Thank you for your cooperation.

December 9, 2024 5:30AM UTC
[Update] Scheduled maintenance is starting.