All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

Scheduled Maintenance

Schedule

May 24, 2024 2:30AM - 3:30AM UTC

Components

SMTP

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on SMTP relay infrastructure for North America and Asia customers to improve performance and stability, as well as applying necessary upgrades to enhance overall system functionality. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. While a slight latency of 10 ms to reach the smtp relay for customers located in North America & Asia. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

Schedule

May 28, 2024 2:30AM - 3:30AM UTC

Components

Outbound Emails Delivery

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

Schedule

May 29, 2024 2:30AM - 4:00AM UTC

Components

Web Apps, API, SMTP, Outbound Emails Delivery, Outbound SMS Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Outbound Webhooks Processing, Account & Billing, Marketing automation, Landing pages, Inbox, CRM, Contact Import Service, WebEngage, Facebook Ads, Frontends, Integrations, WhatsApp Campaigns, Conversations, Meetings

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

5XX error on APIDegraded Performance

Incident Status

Degraded Performance


Components

API


Locations

Global




May 20, 2024 10:28AM UTC
[Resolved] The issue has been resolved, and clients should no longer encounter any errors. We apologize for any inconvenience this may have caused.

May 20, 2024 10:12AM UTC
[Monitoring] The error was identified in one of our service components, affecting API endpoints that rely on events data (such as campaigns and transactional sent/delivered stats). This caused some API requests to fail sporadically after 8:45 AM UTC. We have resolved the issue, and these errors should no longer occur. We are continuing to monitor the service closely.

May 20, 2024 9:56AM UTC
[Investigating] We are currently experiencing issues with some of our API endpoints, resulting in clients receiving 5XX errors. Our team is actively investigating the cause and working on a fix.
Delay in Outbound Email DeliveryPartial Service Disruption

Incident Status

Partial Service Disruption


Components

API, SMTP, Outbound Emails Delivery, Marketing email campaigns


Locations

Global




May 17, 2024 7:34AM UTC
[Resolved] An issue with one of our internal services has caused delays in outbound email delivery. Previously queued emails are now processing, resulting in approximately a one-hour delay for users. However, new emails are processing smoothly without any problems. We apologise for any inconvenience caused.

May 17, 2024 7:20AM UTC
[Identified] We're currently experiencing delays in sending outbound emails, affecting both Marketing and Transactional messages. Users may encounter delays of up to one hour. Rest assured, no emails have been lost during this period. Our technical team is actively addressing this issue to minimize its impact.

Incident Status

Service Disruption


Components

API, SMTP, Outbound Emails Delivery, Marketing email campaigns, Inbound Events Tracking, Marketing automation


Locations

Global




May 17, 2024 12:28AM UTC
[Resolved] All applications have successfully restored their original functionality and are now operating as intended. Please rest assured, we are confident that all services are now functioning smoothly. We apologize for any inconvenience this may have caused.

May 16, 2024 11:59PM UTC
[Monitoring] Our technical team has effectively mitigated the impact. Errors have diminished, allowing clients to resume activities in their accounts, such as sending emails (both Marketing and Transactional), performing actions in Automation workflows, CRM, etc. Teams are actively involved in identifying the root cause and will provide further updates shortly.

May 16, 2024 11:34PM UTC
[Investigating] Multiple clients have been affected by this incident. Unfortunately, impacted clients will be unable to perform a few actions in their accounts, such as sending emails (both Marketing and Transactional), errors in CRM, and latency in performing actions related to workflows is observed. The technical team has been engaged to mitigate the impact and identify the root cause. More information will be shared in the upcoming updates. We apologize for the inconvenience caused.