Active Incident

Updated a few seconds ago

Delay in Marketing EmailsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Marketing email campaigns

Locations

Global



June 22, 2024 5:30AM UTC
[Monitoring] Most of the affected emails have been processed, but a few are still being processed and should be completed shortly. As previously confirmed, there is a total delay of approximately 3.5 hours. New emails are being processed without delay.

June 22, 2024 4:30AM UTC
[Investigating] Teams are still actively working to identify the root cause of the issue. We will soon begin processing the marketing emails. The delay for the campaign has been extended to 3.5 hours. We apologize for any inconvenience caused.

June 22, 2024 3:14AM UTC
[Investigating] Due to an internal issue, all clients may experience delays with marketing campaigns. The delay is approximately 1.5 hours. Our technical team is actively working to minimize the impact as quickly as possible. Further information will be provided in the next update. We apologize for any inconvenience caused.

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Partial Service Disruption

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

Scheduled Maintenance

Schedule

June 24, 2024 2:30AM - 5:00AM UTC

Components

Outbound Emails Delivery

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

Schedule

June 25, 2024 3:30AM - 4:30AM UTC

Components

SMTP

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

Schedule

June 26, 2024 2:30AM - 5:30AM UTC

Components

Web Apps, API, SMTP, Outbound Emails Delivery, Outbound SMS Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Outbound Webhooks Processing, Account & Billing, Marketing automation, Landing pages, Inbox, CRM, Contact Import Service, WebEngage, Facebook Ads, Frontends, Integrations, WhatsApp Campaigns, Conversations, Meetings

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

Incident Status

Degraded Performance


Components

API, SMTP, Outbound Emails Delivery


Locations

Global




June 21, 2024 4:59PM UTC
[Resolved] There was an issue with one of our internal services, resulting in delayed emails. All emails have been processed without any issues. There has been no loss of emails. Clients affected by the issue may experience a delay of approximately 1.5 hour. New emails are being processed without delay.

June 21, 2024 4:16PM UTC
[Investigating] All clients have been affected by this issue. There will be approximately a 30-minute delay in processing transactional emails. Currently, no emails have been lost. Our technical team is actively working to minimize the impact. Further information will be provided in the next update.

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Redirection Links, Outbound Webhooks Processing


Locations

Global


Schedule

June 20, 2024 2:30AM - June 20, 2024 4:00AM UTC



June 20, 2024 4:00AM UTC
[Update] Scheduled maintenance is complete.

June 20, 2024 2:30AM UTC
[Update] Scheduled maintenance is starting.

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Frontends


Locations

Global


Schedule

June 19, 2024 2:30AM - June 19, 2024 4:00AM UTC



June 19, 2024 4:00AM UTC
[Update] Scheduled maintenance is complete

June 19, 2024 2:30AM UTC
[Update] Scheduled maintenance is starting

Incident Status

Degraded Performance


Components

API, SMTP, Marketing email campaigns, Marketing automation


Locations

Global




June 18, 2024 1:54PM UTC
[Resolved] All events have been successfully updated on both the Transactional and Marketing platforms. Furthermore, all new events are being updated promptly without any delay. You can rest assured that email delivery was not affected during this period.

June 18, 2024 9:13AM UTC
[Identified] Less than 10% of the clients have been affected by this issue. Our technical team is actively working to minimize the impact, and we expect to update the event by 6pm IST.

June 18, 2024 5:52AM UTC
[Identified] We have identified an issue with one of our internal services causing a delay in updating events in client's accounts. The observed latency for these events is approximately 10 hours. Our technical team is actively engaged, and we have identified the root cause. We are currently working to mitigate the impact. Further information will be provided in forthcoming updates.

Description

Upgrade on internal backend services infrastructure for API


Components

API


Locations

Global


Schedule

June 18, 2024 7:30AM - June 18, 2024 8:30AM UTC



June 18, 2024 8:30AM UTC
[Update] Scheduled maintenance is complete.

June 18, 2024 7:30AM UTC
[Update] Scheduled maintenance is starting.

Incident Status

Service Disruption


Components

Marketing automation


Locations

Global




June 17, 2024 2:29PM UTC
[Resolved] All automation actions have been successfully processed. As previously mentioned, there is an expected delay of approximately 5 hours for these actions. The new automation actions are functioning as expected, and no issues or delays have been observed.

June 17, 2024 11:31AM UTC
[Monitoring] The automation processes have commenced, and we anticipate completing all actions within 45 minutes. Please note there may be a delay of approximately 5 hours for these actions. We will keep you updated once all processes are completed from our end and the issue is fully resolved

June 17, 2024 11:03AM UTC
[Identified] We are still addressing the issue, and users can now expect a latency of approximately 4.5 hours. We apologise for any inconvenience this may have caused.

June 17, 2024 9:17AM UTC
[Investigating] Our teams are analysing the root cause of the issue to resolve it. Currently, users are unable to perform any Automation actions due to this issue. Our teams are actively working to minimize the impact. We apologise for any inconvenience caused.

June 17, 2024 8:46AM UTC
[Investigating] We are currently experiencing intermittent connectivity issues with one of our services. Clients may encounter delays when performing actions related to Automation, such as entering workflows or proceeding to the next step, event updation, etc. We are currently assessing additional affected areas as well. Our teams are actively investigating the issue and working to minimize any impact. Further updates will follow as more information becomes available. We apologise for the inconvenience caused.

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure for our Brevo API to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

API


Locations

Global


Schedule

June 17, 2024 7:30AM - June 17, 2024 8:30AM UTC



June 17, 2024 8:30AM UTC
[Update] Scheduled maintenance is complete.

June 17, 2024 7:30AM UTC
[Update] Scheduled maintenance is starting.