All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

Contact Detail Page

Operational

Loyalty

Operational

History (Last 5 days)

Delay in Open Events for Marketing EmailsDegraded Performance

Incident Status

Degraded Performance


Components

Marketing email campaigns, Outbound Webhooks Processing


Locations

Global



November 19, 2024 7:40PM UTC
[Resolved] All delayed open events have been processed, and new events will be tracked in real time. We apologise for the inconvenience caused.

November 19, 2024 6:31PM UTC
[Monitoring] We experienced a significant surge in requests, and as soon as the issue was identified, our monitoring systems alerted us. Our team responded promptly by scaling up resources to mitigate the impact. While the processing of old open events is still underway, the actual sending of client emails has not been affected. Clients may notice a delay in the updation of open events and in receiving associated Webhooks, but this will not impact email delivery.

November 19, 2024 6:06PM UTC
[Investigating] We have observed a delay in the tracking of open events for Marketing Emails. Starting from 1:53 PM today, clients may experience a delay in the tracking of open events specifically for Marketing emails. The delay has been observed in both the Email Campaign Reports and the Outbound Webhook functionality. Our technical teams are actively investigating the root cause of the issue and are working to resolve it as quickly as possible to minimize further impact.
Upgrade on internal backend services infrastructurePlanned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on internal network services for Redirection Links and Outbound Webhooks Processing components to improve performance and stability, as well as applying necessary upgrades to enhance overall system functionality. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Redirection Links, Outbound Webhooks Processing


Locations

Global


Schedule

November 18, 2024 4:30AM - November 18, 2024 5:30AM UTC


November 18, 2024 5:30AM UTC
[Update] Maintenance is finished.

November 18, 2024 4:30AM UTC
[Update] Maintenance is starting.