Write-up published
Resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.
Monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
Identified
We have applied a fix and some of the services like account login , email sending ( marketing and transactional both) working fine. We are still working on fixing the remaining once .
Identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.
Investigating
We’ve detected issue affecting multiple services like email sending, account login ,contact services , conversations ,whatsapp ,CRM etc and as a result, Clients may be experiencing disruptions while using the platform . Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.