Write-up published
Resolved
The issue has been fully resolved, and all affected services are now functioning as expected. :clock3: Incident Timeline: 3:42 PM UTC – 3:54 PM UTC Thank you for your patience and understanding while we worked to address the issue. We will continue to monitor to ensure continued stability.
Monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
Investigating
We’ve detected an issue affecting outbond delivery of emails( transactional and marketing) , sms /whatsapp and as a result, some cutomers may be experiencing disruptions while using it. Delivery Delays: emails ,SMS & WhatsApp are being delivered with an estimated delay of ~2 minutes. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.