Write-up published
Resolved
The issue was identified with one of our network component. It has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
Identified
The following services seems to be impacted:
Marketing SMS Sending
Transactional SMS
Transactional WhatsApp Sending
Web Push Campaigns
Redirection Links
Tracker Services
Some of these services are already beginning to recover, but the issue is still ongoing. There may also be additional services affected as we continue our investigation and working toward mitigating the impact. We sincerely apologize for the inconvenience and will continue to share updates as more information becomes available.
Investigating
We’ve identified an issue currently affecting multiple services on our platform. Our team is actively investigating the root cause and working to determine the full scope of the impact. We’re treating this issue with high priority and are working to resolve it as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information becomes available.