Issue with Marketing automation
Resolved·Degraded performance

The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue.

Thu, Oct 2, 2025, 11:04 AM
(6 days ago)
·
Affected components
Marketing automation
Updates

Resolved

The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue.

Thu, Oct 2, 2025, 11:04 AM

Monitoring

We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.

We’ll provide an update once we confirm the issue is fully resolved.

Thu, Oct 2, 2025, 10:43 AM(21 minutes earlier)

Identified

Our team is working to resolve the issue and mitigate its impact. We’ll share updates as progress is made.

Thu, Oct 2, 2025, 10:07 AM(35 minutes earlier)

Investigating

We’re still experiencing an issue with our marketing automation, where the conditional split logic is not functioning as expected. As a result, all contacts may be routed through the "NO" branch. Our team is actively investigating and working on a fix. We’ll provide updates as progress is made.

Thu, Oct 2, 2025, 09:34 AM(33 minutes earlier)

Investigating

Our team is actively working on a fix to mitigate the impact. We’ll continue to provide updates as we make progress toward a resolution.

Thu, Oct 2, 2025, 09:09 AM(24 minutes earlier)

Investigating

We have identified the cause of the issue affecting the services on our end(conditional split not working inside marketing automation). Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

Thu, Oct 2, 2025, 08:43 AM(25 minutes earlier)

Investigating

We are continuing to investigate an issue affecting our Marketing automation. Some customers may be experiencing delays or disruptions while using these services. Our team is actively working to resolve the issue, and we will provide further updates as soon as more information is available.

Thu, Oct 2, 2025, 08:06 AM(37 minutes earlier)

Investigating

We’ve detected an issue affecting our marketing automation , and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

Thu, Oct 2, 2025, 07:29 AM(36 minutes earlier)
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