On December 5, 2025, our platform experienced a temporary outage due to a widespread disruption affecting Cloudflare, one of our core infrastructure providers. This issue began at approximately 08:55 UTC and caused our website and APIs to become temporarily unavailable. Cloudflare resolved their outage at 09:18 UTC, after which our services steadily recovered.
We understand the inconvenience this caused, and we appreciate your patience while the issue was addressed.
At around 08:55 UTC, customers began encountering 500 Internal Server Errors when accessing our application and APIs. Shortly after, we identified the root of the issue as a global Cloudflare outage impacting many services across the internet.
Cloudflare confirmed that the disruption was caused by an internal change in their Web Application Firewall (WAF). The update intended to address a broader industry vulnerability unintentionally caused their network to become unavailable. This was not the result of a security attack.
Cloudflare fully restored their services by 09:18 UTC, after which we monitored recovery to ensure stability.
More details from Cloudflare about their outage can be found in their public summary:
https://blog.cloudflare.com/5-december-2025-outage/
Service Availability: All customer-facing features, including frontend interfaces and APIs, were unavailable during the outage.
Customer Experience: Users saw 500 error messages. During the recovery window, some customers may have noticed slower response times.
Scope: All users attempting to access the platform during the outage window were affected.
Data Integrity: No customer data was lost or compromised.
Once Cloudflare resolved their internal issue, our systems automatically began recovering. Our engineering team continuously monitored service health, validated system stability, and ensured full availability across all components.