Issue with Marketing Email Campaign Status
Resolved·Degraded performance

The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue.

Thu, Jan 15, 2026, 11:16 AM
(2 weeks ago)
·
Affected components
Updates

Resolved

The issue has been resolved, and all affected services are now functioning normally.

Thank you for your patience while we worked to address the issue.

Thu, Jan 15, 2026, 11:16 AM

Monitoring

We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.

We’ll provide an update once we confirm the issue is fully resolved.

Thu, Jan 15, 2026, 11:09 AM

Identified

We have identified the cause of the issue affecting the Marketing Email Campaigns from being marked as SENT. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

Thu, Jan 15, 2026, 11:09 AM

Investigating

We’ve detected an issue where some Marketing Email Campaigns are not being marked as SENT and may remain stuck in the RUNNING status. Please note that email delivery is not impacted and emails are being sent successfully. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information is available.

Thu, Jan 15, 2026, 10:58 AM(11 minutes earlier)
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