Write-up published
Resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.
Monitoring
All services are now functioning normally and working as expected. Our teams continue to monitor the platform to ensure ongoing stability and performance.
Monitoring
All previously impacted services have returned to normal operation and are functioning as expected.
We are still observing minor delays in Marketing Test email delivery due to a temporary backlog. The queue is actively being processed, and delivery times are improving as capacity continues to stabilize. Our teams are closely monitoring the situation to ensure it is fully resolved.
We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience and understanding.
Monitoring
Most impacted services have now returned to normal operation.
We are currently observing delays in Marketing email delivery due to a temporary backlog.
As the queue continues to process, delivery times are steadily improving, and newly sent emails are being processed as capacity is restored. Our teams are actively monitoring progress to ensure a full return to normal performance.
We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience and understanding.
Identified
Account Management, Marketing and Transactional email link Tracking, and Contact Creation and Update services have now returned to normal operation.
We are continuing to recover the remaining impacted services and are closely monitoring overall platform stability.
We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience.
Identified
Recovery is still in progress. Our teams are actively monitoring the platform to ensure stability and to confirm that all systems are fully operational.
We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience.
Identified
Recovery is still in progress. Our teams are actively monitoring the platform to ensure stability and to confirm that all systems are fully operational.
We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience.
Identified
Recovery is currently in progress, and services are being restored back to normal operation.
Our teams are actively monitoring the platform to ensure stability and to confirm that all systems are fully operational.
We will provide another update once recovery is complete. Thank you for your continued patience.
Identified
We have identified the root cause of the issue affecting some services as a network disruption with one of our hosting providers.
Our engineering team is actively coordinating with the provider to restore full service as quickly as possible.
We will continue to share timely updates as we make progress toward full resolution.
Investigating
We are currently investigating an issue impacting Notifications, Transactional Email, and Account Management services.
Customers may experience delays in notification delivery, issues with transactional emails delivery, and intermittent errors when accessing account management features.
Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide further updates as more information becomes available.
Thank you for your patience.